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SHIPPING
Trackable expedited shipping is free to all customers within Canada/USA. Items will be processed and shipped within 2 business days.
Expected delivery within Canada is 2 – 7 business days.
Expected delivery within the US is 2 – 7 business days.
Some items may take longer during holidays or depending on inventory.
To cancel your order, please email cs@wirelesstradegroup.com within 1 hour of purchase
Please contact us for express shipping.
To return your product, you should email cs@wirelesstradegroup.com to get an address to mail your product to.
RETURNS & EXCHANGES
Returns
All our products come with a 1-year replacement warranty and a 30 day return window for defective items. If you have an issue with your item or receive a defective unit. Please contact us within 30 days of receiving your item to receive a refund. Please contact us for a return or replacement warranty
Our return policy lasts 30 days and our replacement warranty lasts 365 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund. If 365 days have gone by since your purchase, unfortunately we can’t offer you a replacement.
Returns will not be accepted for downloadable software products/applications or third party applications
Additional non-returnable items:
Gift cards
Downloadable software products/applications
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.
Exchanges & Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@wirelesstradegroup.com and we will send you an address to ship your item to:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email cs@wirelesstradegroup.com to get an address to mail your product to:
Return shipping costs will be paid by the customer in all cases, and Wireless Trade Group inc will not be reimbursing or responsible for any shipping cost incurred by customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
